Customer Experience Management
The Era of Customer Engagement
Welcome to the era of engagement where customers expect so much from all of your digital touchpoints. Rivet Logic can help you build relevant, compelling experiences along the entire customer journey.
ATTRACT CUSTOMERS
Attract new customers - and sell more to existing customers - with engaging, cross-channel digital experiences.
BUILD LOYALTY
Use modern technology to provide compelling digital experiences that turn your customers into raving fans.
ENGAGE CUSTOMERS
Engage customers with social communities, fostering positive ratings, reviews and word of mouth that drive new business.
Plan Your Customer Experience Strategy
Align business goals with technology. Identify all digital touchpoints along your customer's journey. We can help you plan your Customer Experience strategy that will accelerate customer engagement and loyalty.
Design the Customer Experience
Engage customers across all digital channels with a compelling, consistent experience. Rivet Logic's designers can help you design your entire customer experience and translate it across multiple user interfaces.
Implementing Your Customer Experience Solutions
TECHNOLOGY SELECTION
Choosing the right technologies to implement your customer experience solution will determine your success. Rivet Logic has deep expertise in best of breed CEM technologies covering WCM, Portals, Social Communities, CRM, Big Data, and Marketing Automation.
FULL LIFECYCLE IMPLEMENTATION
Using an agile approach that meets requirements while minimizing risk, Rivet Logic utilizes proven intranet implementation practices that ensure success throughout requirements gathering, design, development, testing, and production rollout.
COLLABORATIVE DEVELOPMENT
Effective collaboration among all project team members can make or break a project. Rivet Logic uses a proven process and the right mix of collaboration tools that provide transparency and ensure effective project wide communication.
Deploy and Manage Your Customer Experience Solutio
Need Post-Production Support? Or Managed Services? Rivet Logic can help you roll out your Customer Experience solution into production and cover all your post-production support needs.