Superior customer service has long been a catchphrase in business, but today’s digital innovations are taking that ideal to an all-new level. Now that sophisticated analytics tools can more accurately gauge and evaluate customer motivations and habits, companies are optimizing them to their full advantage to beat the competition in finding key customers, then keeping them engaged through highly personalized messaging. The goal: Seamless, friction-free interactions that remove barriers and build trust and loyalty with key customers.
These days, we're seeing the term "digital transformation" applied in myriad capacities across multiple industries. But there's no lack of clarity as to what it represents in the business world: The ability to optimize all the new and valuable technology that’s now available to your company's full advantage. That means not only installing impressive new tools, but fully understanding how they can improve your processes and products - and anticipating and embracing the company- wide changes that result.
The world is becoming more digital and more mobile, and for businesses, this means the need to cater to a global audience, with 24/7 accessibility. With the increasing number of systems to maintain, organizations are faced with growing IT spending in order to maintain the infrastructure necessary to support these complex systems, along with increasing operational costs in hiring and training of resources. Read this white paper and learn why organizations are increasingly turning to Managed Services to maximize the business value of their enterprise deployments.
The evolution of the Web over the years has deeply immersed us into a new era of engagement, and enterprises are striving to achieve higher levels of customer engagement across all of their online channels. Selecting the right Web CMS to build your solution upon is a critical component to its success. Now more than ever, your next Web CMS must enable you to fully manage and optimize the total Web experience of your target audience across multiple digital channels.
Learn how building internal employee communities within the enterprise offers remarkable strategic advantages, including: 1) How to gain a competitive edge with enterprise collaboration; 2) Why organizations are turning to social intranets for addressing their enterprise needs; 3) Why a shift towards social is necessary; 4) Best practices and approach for a successful implementation and optimal user adoption
This e-book provides a guide to enable successful and effective management of your digital assets across the organization.
Consumers expect their online experiences to be seamless and omni-channel, filled with consistent and contextual data, all the while engaging them through bi-directional conversations. Learn how Vital Content can be used for building deeper relationships between content creators and consumers.
Liferay Portal’s latest release, version 6.2, delivers enhanced usability and provides a comprehensive platform for building intuitive, engaging digital experiences.
Learn how companies can benefit from a robust yet simplified approach to document management and team collaboration.
Learn the struggle that organizations have in managing the rise of content and how open source software is paving the way for a seamless content repository.
Leading organizations are accessing information faster and collaborating more. For that reason, developing and integrating community features through open source implementation provides a faster implementation, easier scalability, cost-effective and flexible option.
There are many organizations that struggle to manage a wide array of business information – from word documents, emails, Web pages, images and multimedia files. Learn how this critical information requires an effective collaborative content management system.
In this new era of engagement, Web Experience Management with Alfresco manages and optimizes the site visitor experience across all channels including the Web, mobile, social networks, and much more.
Today, more than 350 million people belong to one or more consumer social networking sites. Proving the rapid growth of Web 2.0 is flourishing and savvy business leaders want in on the social media wave. Learn how enterprise 2.0 is here to stay.