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  • Attract Customers

    Attract new customers - and sell more to existing customers - with engaging, cross-channel digital experiences.

  • Build Loyalty 

    Use modern technology to provide compelling digital experiences that turn your customers into raving fans.

  • Engage Customers

    Engage customers with social communities, fostering positive ratings, reviews and word of mouth that drive new business.

Plan Your Customer Experience Strategy

Align business goals with technology.  Identify all digital touchpoints along your customer's journey. We can help you plan your Customer Experience strategy that will accelerate customer engagement and loyalty.

Roy Art,

We focus on users, constantly building and renewing our understanding of the interactive experience between people and technology.

Roy Art Head of User Experience at Rivet Logic

Design the Customer Experience

Engage customers across all digital channels with a compelling, consistent experience. Rivet Logic's designers can help you design your entire customer experience and translate it across multiple user interfaces.

Implementing Your Customer Experience Solutions

Technology Selection

Choosing the right technologies to implement your customer experience solution will determine your success.  Rivet Logic has deep expertise in best of breed CEM technologies covering WCM, Portals, Social Communities, CRM, Big Data, and Marketing Automation.

Full Lifecycle Implementation

Using an agile approach that meets requirements while minimizing risk, Rivet Logic utilizes proven intranet implementation practices that ensure success throughout requirements gathering, design, development, testing, and production rollout.

Collaborative Development

Effective collaboration among all project team members can make or break a project.  Rivet Logic uses a proven process and the right mix of collaboration tools that provide transparency and ensure effective project wide communication.

 

Deploy and Manage Your Customer Experience Solution

Need Post-Production Support?  Or Managed Services?  Rivet Logic can help you roll out your Customer Experience solution into production and cover all your post-production support needs.


Additional Resources


Customer Stories | Customer Experience Management

  • HBR E-Commerce

    HBR E-Commerce Site

    Marketing site, online digital magazine, e-commerce store, and customer service applications at Harvard Business Review are powered by a Rivet Logic CEM Solution

  • BCBS Customer Experience Management solution.  Built with Liferay by Rivet Logic.

    Blue Cross | Blue Shield

    Customer experience management solution with member portals and web presence. Built with Liferay.

  • Telx. Customer experience management solution. Built with Liferay by Rivet Logic.

    Telx

    Customer experience management solution with B2B customer portal and marketplace. Built with Liferay.

  • Beachbody.com.  Built on Liferay by Rivet Logic.

    Beachbody

    Customer experience management solution using a large-scale social community for 5+ million users. Built on Liferay.

  • JHU Student Portal.  Built on Liferay by Rivet Logic.

    Johns Hopkins University

    Customer experience solution for major university with an engaging student portal. Built on Liferay.